Products purchased from ALCHosting Philippines may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by ALCHosting Philippines in accordance with the terms and conditions of the applicable product or service agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with ALCHosting’s customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
BRAZILIAN CUSTOMERS: ANY AND ALL PRODUCTS PURCHASED FROM ALCHOSTING MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION.
Standard Refund Terms
Annual Plans+ –
Web Hosting – Within 30 days of the date of the transaction.
Reseller Hosting – Within 30 days of the date of the transaction.
Dedicated and Custom Dedicated Server – Within 7 days of the date of the transaction.
Monthly Plans*+ –
Web Hosting – Within 48 hours of the date of the transaction.
Reseller Hosting – Within 48 hours of the date of the transaction.
Dedicated/Custom Dedicated Server – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._